I originally started with just TorqueX and then when I ran into problems figured I'll try the version with source code. It has helped, but only slightly. I didn't have any trouble understanding the component method they use, just using systems they've already supplied. Here's what I tried to do...
* Started with the 3d starter game and wanted to add a sun. After looking in the xml files figured it out but it came out as white squares. It rendered correctly with the profiling system on. After lots of looking around to see if the problem was with my textures I found a thread on the forum where someone pointed out you needed a fog colour. No mention in the docs, no logical reason from what I can tell.
* Posted a thread that the 360 version didn't work. No response from GG.
* Tried to randonly generate a terrain. Looked at the source and setup the XML. Had a terrain but it came out black. Could see no way of specifying textures. Lots more faffing and another ignored post from GG and I figured out there was no support for a random terrain to be textured.
* Switched to using the FPSDemo. Added my own building in. It was fine. Tried scaling it in the code and the collision goes wrong. Posted a thread and no solution and no response from GG.
* Tried get an object environment mapped. Didn't work. Posted a thread and no response from GG.
* Starting to get concerned I started a thread about the lack of responses and how it's a bit worrying for the DBP competition. No response from GG.
The 360 support is a good point but I can't help but feel we still wouldn't have a working 360 solution if it wasn't for community members actually doing the work. TorqueX is advertised as cross platform yet it didn't work and just running the demo once on the 360 would have revealed that.
It would be nice to have thousands of docs but I'd just be happy with an employee who will respond to questions on the forum. It's not like it's flooded with hundreds of people. I got the engine so I could save time but if I'm just wasting it trying to get the engine to do things I may as well roll my own. I don't really buy the money thing though, they're charging so should support it.
I have appreciated your posts on there though, you're one of the few people making sure that it isn't literally zero responses.