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Germany and Japan missing from Earnings report

Last post 10/24/2009 3:40 PM by Some Call Me Tim. 11 replies.
  • 10/18/2009 2:32 AM

    Germany and Japan missing from Earnings report

    I was reviewing my 'Earnings gained: July-September' report and the numbers were off from my calculations based on daily downloads.  It took me a while to figure out that sales are not being shown from Germany and Japan.  That's quite a few sales missing.  Is this something that others are seeing?
  • 10/18/2009 2:59 AM In reply to

    Re: Germany and Japan missing from Earnings report

    Starlit Sky Games:
    I was reviewing my 'Earnings gained: July-September' report and the numbers were off from my calculations based on daily downloads.  It took me a while to figure out that sales are not being shown from Germany and Japan.  That's quite a few sales missing.  Is this something that others are seeing?


    Germany and Japan are missing from my report too.  I'm surprised to see this report out so soon after September.
  • 10/18/2009 4:20 AM In reply to

    Re: Germany and Japan missing from Earnings report

    Starlit Sky Games:
    I was reviewing my 'Earnings gained: July-September' report and the numbers were off from my calculations based on daily downloads.  It took me a while to figure out that sales are not being shown from Germany and Japan.  That's quite a few sales missing.  Is this something that others are seeing?


    I just checked.  I'm seeing the same thing.

    Mods: Is this something we need to report individually, or can one of you guys escalate this for us?
    My Blog | My game - Being
  • 10/18/2009 4:22 AM In reply to

    Re: Germany and Japan missing from Earnings report

    escalated but don't expect a response till Monday Seattle time at the earliest.
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  • 10/19/2009 3:37 PM In reply to

    Re: Germany and Japan missing from Earnings report

    Since ZMan has already escalated this, I won't subject creators@microsoft.com to another complaint email, but I thought I'd mention my problems here too, as they are slightly different:

    In my case, I do see purchases from both Japan and Germany in the list, however, the numbers that are shown seem to be incorrect (not necessarily those for Japan/Germany, but most likely those for either UK or US):

    At first I noticed that for Golden Tangram, I was supposed to have exactly the same amount of purchases from the UK as from the US. I was very doubtful about that (with the US having a larger customer base), but who knows? Maybe a huge coincidence? But then I noticed that for Kuchibi, it also lists the exact same amount of purchases from the UK as from the US. Since I couldn't believe in two such coincidences, I tallied the numbers from the per-country list. And it turned out, the the sum I got there is a totally different amount than the overall sum listed for the quarter July-Sept.

    The overall sum is a lot lower than the sum of the per-country/per-game values.

    Unfortunately for me, this lower sum is likely the correct sum (it correlates with the value I calculated myself at the end of the quarter). So as far as I can tell, the per-country/per-game list is broken.

    Doc
    Thanks to everyone who reviewed my games! :-)

    Twitter - My Game Trailers - www.spyn-doctor.de - Games: Your Doodles Are Bugged! - Kuchibi - Golden Tangram

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  • 10/20/2009 12:59 AM In reply to
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    Re: Germany and Japan missing from Earnings report

    We've identified what we believe is the issue and are working to get this updated. Good news is that the data is there it's just not being displayed correctly and likely will only affect some folks from certain regions (certainly all English speaking countries appear to be fine)
    Phil Smail, Sheriff of Finance/Program Manager, XNA Team
  • 10/20/2009 1:00 AM In reply to
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    Re: Germany and Japan missing from Earnings report

    Spyn Doctor:

    In my case, I do see purchases from both Japan and Germany in the list, however, the numbers that are shown seem to be incorrect (not necessarily those for Japan/Germany, but most likely those for either UK or US):

    At first I noticed that for Golden Tangram, I was supposed to have exactly the same amount of purchases from the UK as from the US. I was very doubtful about that (with the US having a larger customer base), but who knows? Maybe a huge coincidence? But then I noticed that for Kuchibi, it also lists the exact same amount of purchases from the UK as from the US. Since I couldn't believe in two such coincidences, I tallied the numbers from the per-country list. And it turned out, the the sum I got there is a totally different amount than the overall sum listed for the quarter July-Sept.

    The overall sum is a lot lower than the sum of the per-country/per-game values.

    Unfortunately for me, this lower sum is likely the correct sum (it correlates with the value I calculated myself at the end of the quarter). So as far as I can tell, the per-country/per-game list is broken.



    What language is the page displayed in for you?
    Phil Smail, Sheriff of Finance/Program Manager, XNA Team
  • 10/20/2009 4:18 PM In reply to

    Re: Germany and Japan missing from Earnings report

    The page is being displayed in German.

    Doc
    Thanks to everyone who reviewed my games! :-)

    Twitter - My Game Trailers - www.spyn-doctor.de - Games: Your Doodles Are Bugged! - Kuchibi - Golden Tangram

    Useful for peer reviews and testing your own game: My little "evil" checklist for peer review stress testing
  • 10/20/2009 4:34 PM In reply to

    Re: Germany and Japan missing from Earnings report

    Pheel:
    We've identified what we believe is the issue and are working to get this updated. Good news is that the data is there it's just not being displayed correctly and likely will only affect some folks from certain regions (certainly all English speaking countries appear to be fine)


    Do you mean that people viewing their sales statistics in English should be fine?  Or that statistics from English speaking countries are showing correctly?  My page is in English, and I don't have any sales showing from Japan, though I just verified in my download history that I sold a copy in Japan on September 4th.
    My Blog | My game - Being
  • 10/23/2009 4:45 PM In reply to
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    Re: Germany and Japan missing from Earnings report

    The fix should be going out today (~5PM PST). If this update does not resolve your specific issue please mail creators@microsoft.com with full details of what you expect and what you're seeing
    Phil Smail, Sheriff of Finance/Program Manager, XNA Team
  • 10/23/2009 4:47 PM In reply to
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    • premium membership Team XNA
    • Posts 616

    Re: Germany and Japan missing from Earnings report

    Spyn Doctor:
    The page is being displayed in German.


    Can you send more details to the normal email address?
    Phil Smail, Sheriff of Finance/Program Manager, XNA Team
  • 10/24/2009 3:40 PM In reply to

    Re: Germany and Japan missing from Earnings report

    Pheel:
    The fix should be going out today (~5PM PST). If this update does not resolve your specific issue please mail creators@microsoft.com with full details of what you expect and what you're seeing


    I see Germany and Japan in the report now.  Thanks!
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