I am trying to purchase the creators club membership on xbox live and it will not work.
I have been trying for 2 days now, each time it says:

Can't retrieve information from Xbox LIVE.
Please try again later.
Status code: 80150007

I called tech support and ended up talking to a supervisor named 'John' who tried numerous things and was unable to resolve the issue. I believe he said he tried with the same results. He also mentioned bringing up some points at a meeting to bring awareness to employees about xna. It took literally hours to get to john who knew just a little about xna.
He informed me that he was the one who would be able to help me if anyone could at all and he could not. He said he might figure something out withing 10 days but nothing right now.

So, what should I do? Is anyone else having this problem? I have purchased the membership twice before without any problems and this is the same account as before.

Uh, yeah. I suppose being ignored means that no one has any suggestions and no one had this problem thanks.

weren't you the one with big problems related to unsubscribing from CC? 

Maybe your account got corrupted then, and now has a problem, and you should start a fresh new one.

Are you still having this issue? What membership are you trying to purchase?

 

I was indeed the one with the problem unsubscribing.  However just the other day, I called again and got in touch with a different supervisor regarding the refund. This manager seemed more knowledgable about xna and assured me the refund was on the way. Since I got a good vibe from this supervisor and because the community games is coming up, I just really wanted to get back to working on the xbox.
I never wanted to cancel the subscription in the first place, just suspend it while the xbox was in repair.(Mistake on my part)
In regards to starting a new account, wouldn't that mean a new gamertag and such. I didn't really want to do that.

I assumed this was just a problem with the xbox live service which would work it's self out, but I keep trying and it pops up the same status code each time.

By the way, I am trying to order the 4month $49.99 membership.

Aztec... drop me an email zman@thezbuffer.com - I will try my best to get this working for you.

Hey Aztec, Just an FYI that I am working with some guys to try and figure this out. It may take a day or two but I'll let you know as soon as I hear something.

Thanks
Michael

 

P.S. Are you trying to make this purchase with the gamertag Aztecgames?

MechaDragon:

Hey Aztec, Just an FYI that I am working with some guys to try and figure this out. It may take a day or two but I'll let you know as soon as I hear something.

Thanks
Michael

 

P.S. Are you trying to make this purchase with the gamertag Aztecgames?

Thank you for helping, and yes I am trying to purchase it with the 'Aztecgames' gamertag.

Um, anyone figure anything out? I recieved no emails or messages the problem is still there, not gonna keep clicking buy forever though.
Just wondering what happened.

i had same problem but different error code

it took me 5 hours on the phone to get it working

no comp offered from microsoft :-(

things that I had to do:

- ensure billing.microsoft.com has EXACTLY the same address as your payment card (as best you can)
- check your bank is not declining authorisations
- on xbox - delete and recover your gamertag
- on xbox - go to memory / device options - press X X LB RB X X - then repair (but not items)
- do not use visa debit card as microsoft do not take them any more (so turning down majority of uk consumers)
- worked with amex card in the end

my error code was 80154003

things I noticed during these wasted hours on the phone:

- xbox live customer support have no access to systems at any level
- nobody could actually trace my transactions - all working in the dark
- many of the staff seem stoned
- everybody asked for a call reference but all refused to give one
- many staff just made up reasons to get rid of me
- some were very friendly and helpful sounding
- none if this surprises me in the slightest - it is EXACTLY what I expected!

hope that helps

good luck

hi there.. i see this " do not use visa debit card as microsoft do not take them any more (so turning down majority of uk consumers)"and it anoyed me just toooo much..

im currently unable to buy the xna creators club membership because the page says its an invalid card(tried like 20 times and no luck my bank says my card its ok)... and yeah my card is a visa debit card from hsbc .. so im just stuck without the slightiest posibility to purchase the membership ??? that sucks!!

my bank currently only offers visa cards

why did microsoft did something like that.. visa debit cards are very very popular around the globe... so im forced to have to get a credit card and suffer daylight robery from my bank commissions??

skytigercube:

- do not use visa debit card as microsoft do not take them any more (so turning down majority of uk consumers)

as of when? thats how i purchased mine a couple weeks ago, and I continue to use that card on XBOX Live EDIT: and I just added 500 points into my account with my visa debit card just now from the xbox.com site

it seems that recently.. i purchased my xbox monday this week .. and none of the live services gold membership, points or xna creators club can be purchased with my card which is a visa debit card..

i have tried since the moment i got the xbox.. and no luck... bank says everythings ok .. so i hope this gets solved in some way

anaconda: so this problem just affects some of us.. is your debit card an international visa debit card?

no mine's a US debit card (despite the fact my XBOX Live profile keeps saying I live in Spain when I don't). But a Visa is a Visa no matter where in the world it originates, they all report to the main Visa system. My guess is more likely their systems are having problems processing Visa right now, Visa's system is acting up and not reporting properly or something.

skytigercube:

- do not use visa debit card as microsoft do not take them any more (so turning down majority of uk consumers)

Please provide a source for this. xbox.com currently states that visa and mastercard debit cards are supported subject to some reasonable restrictions.

http://www.xbox.com/en-US/support/live/acc-debit.htm

 

my source was xbox live customer support

at first i did not believe it when they told me

because it is commercial suicide to reject visa debit in uk

but amex worked straight away

So, basically stop using my visa? Well then I just give up i think. It is the only card I have and I sure as hell won't be getting another card type just for this.
This has become too much of a chore to develope on xbox I may in the future sometime or if someone comped the subscription but this is too much.
Oh well.

skytigercube:

my source was xbox live customer support

at first i did not believe it when they told me

because it is commercial suicide to reject visa debit in uk

but amex worked straight away

I suspect that this is a misinformed customer support rep - we see reps all the time who have no clue about XNA Creators club for example so if you get an irresponsible one they often make stuff up just to get you off the phone.. The online help clearly states that this can be used and apparently in the purchase page there is help text that says 'SOME debit cards may not work' implying that SOME debit cards will work (presumably subject to the restrictions on the help page).

Aztec:

So, basically stop using my visa? Well then I just give up i think. It is the only card I have and I sure as hell won't be getting another card type just for this.
This has become too much of a chore to develope on xbox I may in the future sometime or if someone comped the subscription but this is too much.
Oh well.

Its my belief that the 'no debit cards' is a rumour created by an irresponsible or uneducated custoemr support rep.

The way visa fulfillment systems work is that XBLA takes your information and send it to the credit card processing provider which says 'Yes OK' or 'No thats wrong'. Often the errors they get back do not provide enough information on why it was rejected and only the bank or fulfillment agency can find that out.

If your bank will not give you this information then its not XBLA fault - thats jsut the way these systems work. I would be ripping my bank a new one right now to be honest.

 

yeah.. im thinking my problem its fault of my bank.. because i just experienced another website which gives me the same problem as xbla..first when i saw that others sites accepted my card and this dont.. i thought it was xbla fault.. but right now i have experienced other site which rejects my card again and again ..

i also tried with my brother's card which is from the same bank.. but sadly it was rejected too on both sites, so im thinking that the fault its the bank..

its a shame it used to work surprisingly well in the past but not anymore.. so im going to talk to people of this bank and if its not fixed.. im considering changing the bank i use..  not because of xbla only..but if in the future they start banning more and more things it will suck

Its my belief that the 'no debit cards' is a rumour created by an irresponsible or uneducated custoemr support rep.

The way visa fulfillment systems work is that XBLA takes your information and send it to the credit card processing provider which says 'Yes OK' or 'No thats wrong'. Often the errors they get back do not provide enough information on why it was rejected and only the bank or fulfillment agency can find that out.

If your bank will not give you this information then its not XBLA fault - thats jsut the way these systems work. I would be ripping my bank a new one right now to be honest.

Well, i am just so frustrated with this situation right now. I've contacted tech support for this problem more than any other problem I have ever had. Each party just says it could be the other partys problem and contact them.
I simply want to put my games on my xbox just like before and it is too hard now.
The thing that sucks the most about it is when I sit down to program in xna now, it is always in the back of my head I won't be able to deploy to my xbox until this problem is solved. This has caused signifigant stagnation in my xna programming.

I will try contacting my bank based on the information you provided above. You are saying they would have information about each time I clicked buy and recieved that status code?

Every time I have had a credit or debit card declined my bank has been able to tell me. I do not know if all bank can or will do that.

I do think that MS tech support is the wrong people to call.

While you are on your phone to the bank make sure you ask them the specific questions from the billing FAQ

http://www.xbox.com/en-US/support/live/acc-debit.htm

• Your debit card must have either a Visa or MasterCard logo.
• Your debit card cannot have restrictions on subscription-based or Internet purchases.
• You must have more than 99 cents available in your debit card account.
• The expiration date on your debit card cannot be the same month and year as the date you set up your account.

I suspect 1, 3 and 4 you can validate yourself. However #2 is likely a potential problem. If you have purchased on the internet before then you know about that but not everyone has purchased subscription based services. This (I think) is where you agree to be rebilled automatically. Maybe you bank does not allow that.

 

I will check on the charge attempts. However I can tell you that there is plenty of money in the account and the card is infact a visa debit.
The thing is, this is the same card and account I have used the entire time. It worked with the auto renew subscription before, it only will not work since the creators club cancelation when my xbox was sent in for repair.

Why isn't there simply a card you can purchase somewhere similar to the xbox live gold cards? Isn't this what they give away for the contest winners?

Man you get the worst luck... i wish i had an answer for you.

As for the prepaid cards - lack of demand and economies of scale. Getting the cards into the supply chain probably isn't as straightforward as we think and whereas every xbox owner is a farily likley XBLA subscriber the percetage is much much smaller for CC members.

THe REAL question should be - why not buy CC membership with points then you could just buy point cards. (but I dont know the answer to tht either)

my problem of the xbox live billing system rejecting my card seems to be over its was very weird.. the bank people didnt know what to do.. i even tried with other cards.. like my brother card and my dads card all visa debit cards and none was being accepted..i was loosing all hope

but today as a last resource i tried once again to buy something from xbox live but i didnt thought the result was going to be different.. but to my surprise my card passed!! i succesfully bought a couple of points from the xbox.com site and later will try to buy the xna cc membership i hope it still passes hehehe

so i dont really dont know what happened.. but i hope this time everything gets solved ...

i hope aztec games gets his problem solved too :)

and yeah.. buying the subscription with points would be a very cool alternative..